Baldridge Excellence Program

Baldridge Performance Excellence Program

The Baldrige Program oversees the nation's only Presidential award for performance excellence while offering criteria, assessments, tools, training and a community for those dedicated to helping organizations improve.

The National Institute of Standards and Technology maintains the Baldridge program.

The Baldrige Program

• Raises awareness about the importance of performance excellence in driving the U.S. and global economy
• Provides organizational assessment tools and criteria
• Educates leaders in businesses, schools, health care organizations, and government and nonprofit agencies about the practices of best-in-class organizations
• Recognizes national role models and honors them with the only Presidential Award for performance excellence

Mission

• To improve the competitiveness and performance of U.S. organizations for the benefit of all U.S. residents, the Baldrige Performance Excellence Program is a customer-focused federal change agent that
• Develops and disseminates evaluation criteria
• Manages the Malcolm Baldrige National Quality Award
• Promotes performance excellence
• Provides global leadership in the learning and sharing of successful strategies and performance practices, principles, and methodologies

Vision

To be the partner of choice for excellence in every sector of the economy

Core Values

• Deliver a consistently positive customer experience
• Value and empower our workforce
• Think and act ethically
• Think and act strategically

Sustainable Business Model

During the next two years, the Baldrige Performance Excellence Program will transition to a sustainable business model including

• Administering the Award program
• Creating value for organizations and the U.S. economy
• Executing a business plan utilizing the expertise of the Baldrige community
• Managing six taskforces
• Streamlining processes and reallocating resources to new efforts