Communications: Method of delivering the message matters

Sometimes it is more effective to pick up the phone than to send an email. At times, an in-person meeting is the right choice. Always deliver bad news in person. Written commu-nication is best when there is straightforward information that needs to be conveyed accu-rately. Train people in your organization to use the right form of communication that is most appropriate, effective and not counter-productive.

Related Best Practices

• Nonprofit Board Communications
• Building Trust in an Organization
• Delegation
• Changing Your Organization

Author

The author of this page is Terry Gardiner

Terry Gardiner is the founder and President of Silver Lining Seafoods and NorQuest Seafoods - a medium-size Alaska seafood processing company; and currently a Board member of the Anvil Corporation, an employee-owned company specializing in oil and gas engineering.

His co-operative experiences include member director of the Commercial Fishermen Co-operative association; creation of legislation for the Alaska Commercial Fishing and Agriculture Bank; and advisor to the US Dept of Health and Social Services for the state Health CO-OPs.

Terry served ten years as a member of the Alaska House of Representatives -several legislative committee chairmanships, Speaker of the House, Chairman of the Alaska Criminal Code Commission and board member on various state and federal boards and commissions.

His non-profit experiences include National Policy Director for the Small Business Majority in Washington DC; working with the Herndon Alliance and ForTerra.

Terry authored the leadership book, "Six-Word Lessons to Build Effective Leaders: 100 Lessons to Equip Your People to Create Winning Organizations".

For more check: Terry Gardiner Long bio