Difference between revisions of "Communications Best Practices"
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==Related Best Practices== | ==Related Best Practices== | ||
*[[Rules of thumb to communicate change]] | *[[Communications: Rules of thumb to communicate change]] | ||
*[[Method of delivering the message matters]] | *[[Communications: Method of delivering the message matters]] | ||
*[[Talk with, not to or at]] | *[[Communications: Talk with, not to or at]] | ||
*[[Outcomes need positive not negative descriptions]] | *[[Communications: Outcomes need positive not negative descriptions]] | ||
*[[Stories help us learn and remember]] | *[[Communications: Stories help us learn and remember]] | ||
==Resources== | ==Resources== | ||
Revision as of 09:15, 22 September 2015
Communication Best Practices Short List:
- Tell them three times; to increase their memory retention of your message.
- Talk with people, not “at”or “to” them.
- Communicate bad news in person.
- Connect with your audience first, then explain.
- Listen first, then engage.
- Listening empathatically is highly effective.
- Communicate in writing when the information is strait forward.
- Recognize communicating change is very challenging and needs special attention and techniques.
- Learn when different communicate techniques - in person, by phone or by writing are the most effective.
- Stories are highly effective because they are still the way we learn.
- Communicate positive not negative descriptions for your desired outcomes.
Related Best Practices
- Communications: Rules of thumb to communicate change
- Communications: Method of delivering the message matters
- Communications: Talk with, not to or at
- Communications: Outcomes need positive not negative descriptions
- Communications: Stories help us learn and remember
Resources
Author
The author of this page is Terry Gardiner
Terry Gardiner is the founder and President of Silver Lining Seafoods and NorQuest Seafoods - a medium-size Alaska seafood processing company; and currently a Board member of the Anvil Corporation, an employee-owned company specializing in oil and gas engineering.
His co-operative experiences include member director of the Commercial Fishermen Co-operative association; creation of legislation for the Alaska Commercial Fishing and Agriculture Bank; and advisor to the US Dept of Health and Social Services for the state Health CO-OPs.
Terry served ten years as a member of the Alaska House of Representatives -several legislative committee chairmanships, Speaker of the House, Chairman of the Alaska Criminal Code Commission and board member on various state and federal boards and commissions.
His non-profit experiences include National Policy Director for the Small Business Majority in Washington DC; working with the Herndon Alliance and ForTerra.
Terry authored the leadership book, "Six-Word Lessons to Build Effective Leaders: 100 Lessons to Equip Your People to Create Winning Organizations".
For more check: Terry Gardiner Long bio